Accessibility statement for Culture Collections

This Accessibility Statement applies to the Culture Collections website

This website is run by UK Health Security Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• change colours, contrast levels and fonts 

• navigate most of the website using just a keyboard 

• navigate some of the website using speech recognition software 

• listen to some of the website using a screen reader (including the most recent versions of JAWS, NVDA, TalkBack and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

 

How accessible this website is

We know some parts of this website are not fully accessible: 

• There is only one way to locate some of the webpages. 

• Dragon Naturally Speaking cannot be used to navigate some of the pages. 

• Multiple issues surrounding the use of screen readers, including buttons not being announced, and incorrect focus order. 

• The registration and order submission pages are not announced. 

 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• Email us at culturecollections@ukhsa.gov.uk

• Call Technical Support Telephone on : +44 (0)1980 612684

 

Reporting accessibility problems with this website 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us  

 

Technical information about this website’s accessibility

UKHSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website has been tested against the Web Content Accessibility Guidelines version 2.1 AA standard and is partially compliant with the the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Non-accessible content 

Non-compliance with the accessibility regulations 

• There is not more than one way to access pages on the site. For the user to access the Cart, User Settings, Quick Shop or Register page, the user must go through specific journeys rather than search for that page or find it within the site map. This fails WCAG 2.1 success criterion 2.4.5 - Multiple Ways. 

  We plan to resolve this by: November 2025 

 

• When navigating the site using Dragon Naturally Speaking (speech recognition software) users are unable to interact with the entirety of the top navigation, and the check box to accept terms and conditions. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using JAWS desktop screen reader, upon clicking the submit button on the Register and Contact Us pages, the user is taken to the CAPTCHA element, and not the error field. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using NVDA desktop screen reader, when the quick view pop-up box appears, it does not receive focus. Instead, the focus will stay on the main page meaning the user is unable to close this pop-up. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using JAWS and NVDA desktop screen readers, TalkBack and VoiceOver mobile screen readers, various buttons across the site are not announced to the user. This can be seen on the Checkout page while trying to upload a purchase order number and where the help button appears on the site. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using TalkBack mobile screen readers, the focus ordering of the page is incorrect. On the Homepage, the top navigation is announced in a different order from what is shown on the screen. This fails WCAG 2.1 success criterion 4.1.2- Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using VoiceOver mobile screen readers, the main navigation menu is not accessible, so navigation throughout the site cannot be completed via this method. This fails WCAG 2.1 success criterion 4.1.2- Name, Role, Value. 

  We plan to resolve this by: November 2025

 

• While using TalkBack and VoiceOver mobile screen readers, any arrow indicating a dropdown menu is not announced. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using TalkBack and VoiceOver mobile screen readers, on the Summary and Payment page, various fields are not announced, meaning the user is unable to complete the form. This fails WCAG 2.1 success criterion 4.1.2 - Name, Role, Value.  

  We plan to resolve this by: November 2025

 

• While using JAWS and NVDA desktop screen readers, TalkBack and VoiceOver mobile screen readers, several status messages and form submission confirmations are not announced to the user. These include when registration has been completed, when a product has been added to the cart, if a field has been left blank or if a form has been completed successfully. This fails WCAG 2.1 success criterion 4.1.3 - Status Messages.  

  We plan to resolve this by: November 2025

 

Content that’s not within the scope of the accessibility regulations 

[Note: in this subsection list accessibility problems that fall outside the scope of the accessibility regulations.] 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By November 2025, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations  do not require us to fix PDFs or other documents published before 23 September 2018  if they’re not essential to providing our services. For example, we do not plan to fix Growth profile documents. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

 

 

Preparation of this accessibility statement 

This statement was prepared on 21^st  June 2023. It was last reviewed on 12^th of March 2025. 

This website was last tested on 20^th  June 2023. The test was carried out by Zoonou. 

Zoonou used WCAG-EM to define the pages tested and test approach.