Delivery information
We aim to dispatch your order for Culture Collections products at the earliest opportunity. Where items are not in stock, and in other certain circumstances, the delivery time from receipt of order will be extended and customers will be informed.
Method of delivery
UK and mainland Europe
Orders are delivered by courier directly to the customer-specified address. Customers are notified of dispatch by email, if requested at time order was placed.
Rest of world
Orders are delivered directly to the customer's delivery address, or by airfreight to the nearest customs clearing airport. Please specify your preference when placing an order. Customers are provided the necessary information (for example: airway bill number, flight details and/or courier tracking number) via email to enable arranging timely collection of the order from customs.
Numerous restrictions and regulations govern the international transport of cell lines. We strive to dispatch all orders without delay using our approved couriers/freighters. We cannot be held responsible for failure of packages to clear customs, this process is out of our control and may require input from the customer, however we will do all we can to help facilitate this.
All Non-UK Orders Requiring a CITES Export Permit
If the cell line you are ordering is covered under CITES (Convention on the International Trade in Endangered Species of Wild Fauna and Flora) regulations the shipment of your order will be under Ex-Works incoterms, this will incur an automatic administration fee of £60 per order.
This means that your organisation as a consignee is responsible for arranging all aspects of the transportation of the shipment as detailed below:
-
Arranging a collection from our Cryostore using your own couriers
-
transport of goods
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customs clearance
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payment of all duties and taxes payable upon import
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delivery of the goods to their final destination.
Estimated dispatch times
Cell lines - estimated dispatch times
|
Product |
Estimated Dispatch Times (Receipt of order to dispatch) |
||
|---|---|---|---|
|
UK |
Europe |
Rest of World |
|
|
Frozen cell lines DNA/RNA |
3-5 working days 5-10 working days |
5-10 working days 5-10 working days |
10-15 working days2 10-15 working days2 |
|
iPSC3 |
3-5 working days |
3-5 working days |
5-7 working days2 |
1 Customers in the USA, Japan and Australia should contact their local Distributors first before placing their order with Culture Collections .
2 HipSci collection have specific release conditions. Please see the individual product page for more information.
Bacteria - estimated dispatch times
|
Product |
Estimated Dispatch Times (Receipt of order to dispatch) |
||
|---|---|---|---|
|
UK |
Europe |
Rest of World |
|
|
Bacteria |
3-5 working days |
5-10 working days |
10-15 working days |
|
Bacteria DNA |
3-5 working days |
5-10 working days |
10-15 working days |
|
Cat A (e.g. BSL Level 3) |
Up to 6 weeks |
Up to 6 weeks |
Up to 6 weeks |
Viruses - estimated dispatch times
|
Product |
Estimated Dispatch Times (Receipt of order to dispatch) |
||
|---|---|---|---|
|
UK |
Europe |
Rest of World |
|
|
Viruses |
3-5 working days |
5-10 working days |
10-15 working days |
|
LENTICULE® discs |
3-5 working days |
3-5 working days |
3-5 working days |
|
Cat A (e.g. BSL Level 3) |
Up to 6 weeks |
Up to 6 weeks |
Up to 6 weeks |
Fungi - estimated dispatch times
|
Product |
Estimated Dispatch Times (Receipt of order to dispatch) |
||
|---|---|---|---|
|
UK |
Europe |
Rest of World |
|
|
Fungi ampoules |
12-16 weeks |
12-16 weeks |
12-16 weeks |
|
Fungi slope cultures |
12-16 weeks |
12-16 weeks |
12-16 weeks |
|
Fungi panel (Cofun) |
12-16 weeks |
12-16 weeks |
12-16 weeks |
Delivery charges
Find out what delivery charges are best suited for your product and region.
Ordering Information
Find the essential ordering information for your Culture Collections product.
Incoterms
Incoterms are a set of internationally recognised 3-letter trade terms. They describe the practical arrangements for the delivery of goods from sellers to buyers and allocate the obligations, costs, and risks between the two parties. Incoterms are updated periodically to reflect changing trade practices.
There are several different INCOTERMS, but the two which are used by the Culture Collections are as follows:
DAP – Delivered at Place. This means that the Culture Collections agree to ship the goods using a specified courier to the destination chosen by the 'buyer'. The consignee (buyer) is responsible for payment of any import duties, customs clearance fees, and taxes.
EXW - Ex-Works. The customer, also known as the 'buyer', is responsible for arranging all aspects of the transportation of the shipment. This includes arranging the collection from our Cryostore using a chosen courier, transport via road or air, customs clearance, payment of all import duties and taxes, and delivery to the destination. The 'buyer' takes up ownership, liability, risk, and total cost of the goods when using Ex-Works (EXW) Incoterms.
Rules which define the responsibilities of sellers and buyers
|
Rules/Modes of Transport |
Packaging |
Loading at Point of Dispatch |
Export formalities/ Customs Clearance |
Delivery to Port of Export |
Loading Ship/ Aircraft |
Main Carriage/ Transport |
Unloading at Destination Port |
Delivery from unloading Port to Destination |
Import Formalities/ Customs Clearance |
Duties & taxes |
Insurance |
Unloading at Destination |
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
DAP Delivered at Place |
Cost |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Buyer |
Buyer |
Buyer |
Buyer |
|
Risk |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Seller |
Buyer |
Buyer |
Buyer |
Buyer |
|
|
EXW |
Cost |
Buyer |
Seller |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
|
Risk |
Buyer |
Seller |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
Buyer |
|
Arab Certificate of Origin Algeria, Bahrain, Djobouti, Iraq, Jordan, Kuwait, Lebanon, Libya, Maruitania, Morocco, Oman, Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, UAE, Yemen
Europe Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar , Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey
EUR1 Antigua and Barbuda, Bahamas, Barbados, Belize, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswanti (formerly Swaziland), Faroe Islands, Fiji, Georgia, Grenada, Guatemala, Guyana, Honduras, Iceland, Israel, Ivory Cost, Jamaica, Jordan, Kenya, Kosovo, Lebanon, Lesotho, Liechtenstein, Mauritius, Morocco, Mozambique, Namibia, Nicaragua, North Macedonia, Norway, Palestine, Panama, Papua New Guinea, Peru, Saint Christopher and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Seychelles, South Africa, Switzerland, Trinidad and Tobago, Tunisia, Ukraine, Vietnam, Zimbabwe
Rest of World Algeria, Afghanistan, Algeria, American Samoa, Angola, Anguilla, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Burmuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Colombia, Congo (Brazzaville), Congo, (Kinshasa), Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Haiti, Heard and Mcdonald Islands, Honduras, Hong Kong, SAR China, India, Indonesia, Iran, Islamic Republic of Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao PDR, Latvia, Lebanon, Lesotho, Liberia, Libya, Macao, SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Federated States of Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Panama, Philippines, Puerto Rico, Qatar, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Svalbard and Jan Mayen Islands, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tunisia, Turkmenistan, Turks and Caicos Islands, UAE, Uganda, Ukraine, United Arab Emirates, US Minor Outlying Islands, Uzbekistan, Viet Nam, US Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe
Rest of World 2 Antarctica, Antigua & Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Chile, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Dominica, Dominican Republic, Ecuador, Falkland Islands (Malvinas), Fiji, French Guiana, Grenada, Guyana, Haiti, Jamaica, Japan, Kiribati, Nauru, New Caledonia, New Zealand, Niue , Papua New Guinea, Paraguay, Peru, Pitcairn, Réunion, Saint Christopher & Nevis, Saint Lucia, Solomon Islands, Suriname, Tokelau, Tonga, Trinidad & Tobago, Tuvalu, Uruguay, Vanuatu, Venezuela (Bolivarian Republic), Wallis and Futuna Islands, Western Samoa