Virus FAQs
1. I can’t find the virus I’m interested in on your website. Do you have it?
2. Why can’t I pay for virus products by credit card?
3. What cells can I propagate my virus culture in?
5. How should I store the sample I receive?
6. What should I do if the virus fails to grow?
1. I can’t find the virus I’m interested in on your website. Do you have it?
Complete and submit the order enquiry form or contact us and one of our team will get back to you.
2. Why can’t I pay for virus products by credit card?
There are security precautions for supplying restricted products.
3. What cells can I propagate my virus culture in?
Permissive cell lines for a particular virus can be found in the published scientific literature. The cell line we use to prepare the virus batch is detailed on the Certificate of Analysis, and linked to on the website catalogue listing under “Related Products”. All cell lines we use can be ordered from our website.
4. What containment level should virus RNA and DNA be handled at? Does the hazard group of the live virus impact on this?
Viral nucleic acids are available to be researched on in ACDP Containment Level 2 Laboratories. This is not affected by the hazard group of the live virus benefiting the scientific communities with interests in Containment Level 3 and 4 pathogens. For additional information read our viral nucleic acids news article.
5. How should I store the sample I receive?
Most viruses require rapid freezing and storage at -80°C as they are often heat sensitive and suffer damage in temperatures exceeding greater than -60°C.
6. What should I do if the virus fails to grow?
Contact us to discuss probable reasons for failure of growth and one of our team will get back to you.