Ordering information

The fastest way to order from Culture Collections is through our website. We recommend this method, as it provides a smoother checkout process and enables us to progress your order with a quicker turnaround time. You will need an active UKHSA credit account and a Culture Collections website account before placing your order. Please refer to the information below for further support and guidance.

To register for a Culture Collections website account, please follow this guidance: How to register for a Culture Collections website account.

To place an order on our website, your organisation’s UKHSA credit account must be linked to your Culture Collections website account. Guidance on how to do this is provided further down the page.

Please note: Prices displayed on this website do not include VAT. If applicable, VAT is added at the time of checkout, or on your final invoice. VAT Exemption Certificates must be provided at the time of order. If you place an order through our website, please ensure a copy of your VAT Certificate is uploaded as an attachment. Retrospective claims will incur an administration fee as per our Terms and Conditions of Supply.

 

Ordering through Our Distributors

Culture Collections have distributors that can deliver products to your region. We recommend contacting our distributors within your region first before placing an order directly with us. You can find more information about our distributors here.

 

Ordering directly from Culture Collections

Order online using a UKHSA credit account:

• To place an order online using a UKHSA credit account, you’ll first need to request one by completing an AR1 form.

• If you already have a UKHSA credit account, you only need to complete the AR4 Form and return this to us.

           Download AR1 form 

• Email the completed AR1 form, along with a blank copy of your organisation’s letterheaded paper or a purchase order to culturecollections@ukhsa.gov.uk

We will notify you once your organisation’s UKHSA credit account has been approved and set up successfully. Once this has been set up, we will need to link your organisation’s UKHSA credit account to your Culture Collections website account so you can start placing orders online.

To link your organisation’s UKHSA credit account with your Culture Collections website account, please complete the AR4 form below and email it to culturecollections@ukhsa.gov.uk

            Download AR4 form 

We will notify you once your accounts have been successfully linked. You will then be able to log on to the Culture Collections website and purchase products using your active UKHSA credit account.

Please note: Your order will only be processed once you have accepted the Terms and Conditions of Supply.

 

Order by Credit Card

Only a limited selection of products from our ECACC Collection can be purchased using a credit card. All other products are only available through an approved UKHSA credit account.

 

Order by Email

Complete this form in full or send your Manual Purchase Order to culturecollections@ukhsa.gov.uk. Full details of the end user must be provided on Manual Purchase Orders (Name, email address and contact telephone number). If applicable, please ensure VAT Exemption Certificates and any import documentation are attached when you submit your order.

Please note: Telephone orders cannot be accepted.

 

Payment Terms

Under the Terms and Condition of Supply, all payments are due 30 days after date of invoice. In certain circumstances payment may be requested in advance. Payment is accepted by either cheque, direct bank transfer or credit card in UK Sterling only. Please ensure Purchase Orders are displayed in GBP.

Our bank details are:

Account name: UK Health Security Agency

Address: Financial Operations & Control, Accounts Receivable, Porton Down, Salisbury, Wiltshire, SP4 0JG

VAT number: GB 8888 516 48     

STERLING	EURO	US Dollar
Account Name: UK HEALTH SECURITY AGENCY	Account Name: UK HEALTH SECURITY AGENCY	Account Name: UK HEALTH SECURITY AGENCY
Bank: National Westminster Bank Plc	Bank: National Westminster Bank Plc	Bank: National Westminster Bank Plc
Account: 10032487	Account: 550/00/85146897	Account: 140/00/85146889
Sort Code: 60 70 80	Sort Code: 60 70 80	Sort Code: 60 70 80
IBAN Number: GB75 NWBK 60708010032487	IBAN Number: GB80 NWBK 6072 0385 1468 97	IBAN Number: GB49 NWBK 6073 0185 1468 89
Swift: NWBKGB2L	Swift: NWBKGB2L	Swift: NWBKGB2L
Bank Address:	Bank Address:	Bank Address:
London Corporation Service Centre	London Corporation Service Centre	London Corporation Service Centre
CPB Services	CPB Services	CPB Services
2nd Floor	2nd Floor	2nd Floor
280 Bishopsgate	280 Bishopsgate	280 Bishopsgate
London EC2M 4RB	London EC2M 4RB	London EC2M 4RB

 

Import and export requirements 

Importing requirements for customers outside of the UK

Exporting Culture Collection Products from the UK

 

Customer service policy

Customers who use our products and services are encouraged to read our customer service policy to understand how we support and assist you.

 

Delivery Information

Find the essential delivery information for your Culture Collections product.

 

Product formats

Cell lines and nucleic acids

Products may be dispatched on dry ice (solid CO₂, <-78.5°C), by liquid nitrogen dry shipper (<-190°C), or at ambient temperature. Store cell lines at <-135°C gas phase liquid nitrogen - do not store above this temperature. 

• Frozen Cryovial 2-3 x 10⁶ cells^* volume: 1mL, cryovial size: 1.8mL

• DNA 10µg, 50µg or 100µg aliquots supplied as frozen solutions at 100ng/µl in 10mM Tris (pH 8.0) 1 mM EDTA. Larger quantities are available - please enquire

• DNA Panels 8 x 12 well format, 96 x 2µg/µl, 100ng/µl per well 

* ^{Fewer cells may be supplied for some fastidious cell lines. Primary cells are generally supplied at approximately 5 x 105 cells per cryovial; see individual lot specific Certificate of Analysis for more details.}

Bacteria and Fungi

• Freeze dried culture Glass ampoule, flame sealed under vacuum, containing approximately 0.2ml freeze-dried suspension of about 10⁶ colony-forming units. Each ampoule is individually packed in a plastic tube. Dispatched at ambient temperature. Store at + 4°C.

Viruses

• Frozen cryovial (volume: 1mL, cryovial size: 1.8mL). Dispatched on dry ice (solid CO₂, <-78.5°C)

• LENTICULE® discs A small range of viral strains are supplied as LENTICULE® discs, which are control-dried discs containing biologically active virus in a water-soluble matrix. Each disc is dispatched at ambient temperature and comes individually packed in a plastic tube. Long-term storage at -20°C (+/- 5°C). Viability and count are not affected significantly following short periods at ambient temperature.