Ordering information

The fastest way to order from Culture Collections is through our website. We recommend this method, as this provides a smoother checkout process and allows us to progress your order with a quicker turnaround time. You will require an active credit account and website account prior to placing your order. Please see below for further support and guidance.  

Please Note: Prices displayed on this website do not include VAT. If applicable, VAT is added at the time of checkout, or on your final invoice. VAT Exemption Certificates must be provided at the time of order. If you order via web order, please ensure a copy of your VAT Certificate is uploaded as an attachment. Retrospective claims will incur an administration fee as per our Terms and Conditions of Supply.

 

Ordering through our distributors 

Culture Collections have distributors that can deliver products to your region. We recommend contacting our Distributors first before placing your order directly with us. Find out more here.

 

How to order from Culture Collections directly

Order online by credit card:

Limited products can be purchased via credit card from our ECACC Collection only. These products can be identified on the product catalogue pages. All other items can only be purchased with an approved Credit Account.

Order online by credit account: 

To complete an order via credit account, you must have set up a credit account and had it approved for online purchasing. You will need to link your credit account and your website account to order on our website – this will only need to be completed once. The process is very simple and takes only a few minutes to complete.

In order to apply for a new credit account, go to the 'My Account' page once you have registered and logged in. Here you will find an application form. We will process your application as quickly as we can (approximately 2-3 working days). In the meantime, if you wish to make an immediate purchase, please use the credit card facility (if available).

We will notify you once your credit account has been set up successfully and approved for online purchasing. You will then be able to log back onto the website and purchase products using the credit account facility. Your order will only be processed when you have accepted the Terms and Conditions of Supply. 

 

How to Create/Link a Credit Account guidance: 

If you require additional guidance on setting up or linking your credit account, please refer to the How to Create/Link a Credit Account guidance. This resource provides step-by-step instructions to assist you through the process.

We will notify you once your credit account has been set up successfully and approved for online purchasing. You will then be able to log back onto the website and purchase products using the credit account facility. Your order will only be processed when you have accepted the Terms and Conditions of Supply. 

 

Order via Email:

Complete this form in full or send your Manual Purchase Order to culturecollections@ukhsa.gov.uk. Please ensure that VAT exemptions Certificates and any import documentation are attached at the same time when you submit your order.

Please note: Telephone orders cannot be accepted.

 

Payment Terms

Under the Terms and Condition of Supply, all payments are due 30 days after date of invoice. In certain circumstances payment may be requested in advance. Payment is accepted by either cheque, direct bank transfer or credit card in UK Sterling only. Please ensure Purchase Orders are displayed in GBP.

Our bank details are:

Account name: UK Health Security Agency

Address: Financial Operations & Control, Accounts Receivable, Porton Down, Salisbury, Wiltshire, SP4 0JG

VAT number: GB 8888 516 48     

STERLING	EURO	US Dollar
Account Name: UK HEALTH SECURITY AGENCY	Account Name: UK HEALTH SECURITY AGENCY	Account Name: UK HEALTH SECURITY AGENCY
Bank: National Westminster Bank Plc	Bank: National Westminster Bank Plc	Bank: National Westminster Bank Plc
Account: 10032487	Account: 550/00/85146897	Account: 140/00/85146889
Sort Code: 60 70 80	Sort Code: 60 70 80	Sort Code: 60 70 80
IBAN Number: GB75 NWBK 60708010032487	IBAN Number: GB80 NWBK 6072 0385 1468 97	IBAN Number: GB49 NWBK 6073 0185 1468 89
Swift: NWBKGB2L	Swift: NWBKGB2L	Swift: NWBKGB2L
Bank Address:	Bank Address:	Bank Address:
London Corporation Service Centre	London Corporation Service Centre	London Corporation Service Centre
CPB Services	CPB Services	CPB Services
2nd Floor	2nd Floor	2nd Floor
280 Bishopsgate	280 Bishopsgate	280 Bishopsgate
London EC2M 4RB	London EC2M 4RB	London EC2M 4RB

 

Import and export requirements 

Importing requirements for customers outside of the UK

Exporting Culture Collection Products from the UK

 

Customer service policy

Customers who use our products and services are encouraged to read our customer service policy to understand how we support and assist you.

 

Delivery Information

Find the essential delivery information for your Culture Collections product.

 

Product formats

Cell lines and nucleic acids

Products may be dispatched on dry ice (solid CO₂, <-78.5°C), by liquid nitrogen dry shipper (<-190°C), or at ambient temperature. Store cell lines at <-135°C gas phase liquid nitrogen - do not store above this temperature. 

• Frozen Cryovial 2-3 x 10⁶ cells^* volume: 1mL, cryovial size: 1.8mL

• DNA 10µg, 50µg or 100µg aliquots supplied as frozen solutions at 100ng/µl in 10mM Tris (pH 8.0) 1 mM EDTA. Larger quantities are available - please enquire

• DNA Panels 8 x 12 well format, 96 x 2µg/µl, 100ng/µl per well 

* ^{Fewer cells may be supplied for some fastidious cell lines. Primary cells are generally supplied at approximately 5 x 105 cells per cryovial; see individual lot specific Certificate of Analysis for more details.}

Bacteria and Fungi

• Freeze dried culture Glass ampoule, flame sealed under vacuum, containing approximately 0.2ml freeze-dried suspension of about 10⁶ colony-forming units. Each ampoule is individually packed in a plastic tube. Dispatched at ambient temperature. Store at + 4°C.

Viruses

• Frozen cryovial (volume: 1mL, cryovial size: 1.8mL). Dispatched on dry ice (solid CO₂, <-78.5°C)

• LENTICULE® discs A small range of viral strains are supplied as LENTICULE® discs, which are control-dried discs containing biologically active virus in a water-soluble matrix. Each disc is dispatched at ambient temperature and comes individually packed in a plastic tube. Long-term storage at -20°C (+/- 5°C). Viability and count are not affected significantly following short periods at ambient temperature.