How-to Create/Link a Credit Account

This guide outlines the step by step process to create/link a credit account.

Find out more about credit account here.

 

Watch Instructional Video

Please watch this video, it will provide additional insights on how to create/link a credit account

 

 

Step-by-Step Instructions

Follow these steps to create/link a credit account:

Step 1

If you submit a request through the service desk, you will receive an email notification with a link to view your request.

Click the link in the email provided by the customer services team

https://digitaltools.phe.org.uk/servicedesk/customer/portals 

Step 2

On the homepage select request a Jira/confluence account 

Step 3

Click on request a new user account (non-government staff)

NB: Please do not use your culture collections login at this stage and note the account must be in the name of the individual requester, not an organization. An organization email address can be added later

Step 4

Click the Jira tick box and select Culture Collections from the dropdown

Step 5

Enter your name and email address, select end date (12 months from the date of account creation) 

Step 6

After filling in the necessary details, Click create

 

Once you have created your account, you will be able access your ticket and respond to your request.